This Privacy Policy explains what personal data win36 collects from Filipino players, how that data is used, who it may be shared with, how long it is retained, and the rights available to you under applicable Philippine privacy law.
win36 only collects personal data that is necessary for account registration, KYC verification, payment processing, and regulatory compliance. No superfluous data collection takes place.
All personal data processed by win36 is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access controls restrict internal data access to authorised personnel only.
Filipino players have the right to access, correct, and request deletion of their personal data under the Philippines Data Privacy Act of 2012 (Republic Act 10173). win36 honours all lawful data subject requests.
win36 does not sell, rent, or trade player personal data to third-party marketing companies. Data is only shared with licensed service providers essential to platform operations and regulatory obligations.
win36 retains player data only for as long as required by law or operational necessity. Account data is retained for a minimum of five years following account closure, as required by Philippine AML regulations.
win36 uses cookies and similar tracking technologies to maintain session security, improve platform performance, and analyse aggregate usage patterns. Players can manage cookie preferences in their browser settings.
YOUR PRIVACY MATTERS TO win36. This Privacy Policy is written in plain, accessible English. It tells you honestly and completely what personal information win36 collects, why we collect it, what we do with it, who we share it with, and what rights you have over it. By using the win36 platform or creating an account, you acknowledge that you have read and understood this Privacy Policy.
win36 operates the online casino and sports betting platform accessible at win36.bid, serving Filipino players across Metro Manila, Cebu, Davao, Makati, Quezon City, and all other regions of the Philippines. win36 takes the privacy and security of your personal data seriously. This Privacy Policy explains in full how win36 processes personal data in connection with your use of the win36 platform.
This Privacy Policy applies to all personal data collected by win36 through the win36.bid website, mobile browser access, account registration and verification processes, transaction records, customer support communications, and any marketing interactions. It covers all players, prospective players, and website visitors.
This Policy is issued in compliance with the Philippines Data Privacy Act of 2012 (Republic Act 10173, hereinafter "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, win36 also observes relevant international privacy standards.
win36, operating at win36.bid, is the data controller responsible for the personal data of players and users of the win36 platform. As data controller, win36 determines the purposes and means by which personal data is processed.
Data Controller Contact:
Platform: win36.bid
Email (Data Privacy enquiries): [email protected]
Subject line: "Data Privacy Request – [Your Full Name]"
win36 has appointed a Data Protection Officer (DPO) in compliance with the DPA's requirements. All data privacy requests, complaints, and enquiries directed to the DPO must be submitted in writing via the contact email above. win36 will acknowledge all formal privacy requests within five business days.
win36 collects personal data across several categories, depending on your relationship with the platform and the features you use.
win36 does not collect sensitive personal information as defined under Section 3(l) of RA 10173 (such as health data, political opinions, or religious beliefs) unless it is volunteered by the player in the context of a responsible gaming request or support enquiry, in which case it is processed solely for the purpose for which it was provided.
win36 uses the personal data described in Section 3 for the following purposes:
win36 processes your personal data on the following legal bases under the Philippines Data Privacy Act of 2012:
win36 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. win36 shares personal data only with the following categories of recipients and strictly for the purposes described:
All third-party service providers who process personal data on behalf of win36 are bound by data processing agreements requiring them to implement appropriate security measures and to process data solely in accordance with win36's documented instructions.
win36 retains personal data for the following periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | 5 years from account closure | AMLA / PAGCOR regulatory requirement |
| KYC documents and verification records | 5 years from account closure | AMLA / KYC regulatory requirement |
| Financial transaction records | 5 years from each transaction | AMLA / tax and audit compliance |
| Gaming activity logs | 3 years from session date | PAGCOR compliance / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest / legal claims |
| Technical and device logs | 12 months from session date | Security and fraud prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation / consent |
Upon expiry of the applicable retention period, win36 will securely delete or anonymise your personal data so that it can no longer be linked to your identity.
win36 uses cookies and similar technologies (local storage, session tokens, pixel tags) on the win36.bid website. These technologies serve the following purposes:
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core functions of the win36 platform, though some personalisation features may be limited.
win36 implements technical and organisational security measures proportionate to the sensitivity of the personal data processed. These measures include:
Despite these measures, no online platform can guarantee absolute security. win36 will notify affected players and the NPC without undue delay in the event of a personal data breach that is likely to result in a risk to your rights and freedoms, as required under the DPA.
As a Filipino data subject, you have the following rights under the Philippines Data Privacy Act of 2012 with respect to your personal data held by win36:
| Right | What It Means for win36 Players |
|---|---|
| Right to Be Informed | You have the right to know what personal data win36 holds about you and how it is being processed. This Privacy Policy is the primary means by which win36 fulfils this obligation. |
| Right of Access | You may request a copy of the personal data win36 holds about you. win36 will provide this within 30 days of a valid access request, subject to identity verification. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data win36 holds about you. Some data (e.g., legal name on KYC) can only be corrected upon re-submission of identity documents. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to legal retention obligations (see Section 7). |
| Right to Object | You may object to win36's processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests, subject to win36's overriding legitimate grounds. |
| Right to Data Portability | Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format. |
| Right to Damages | You have the right to claim compensation for damages sustained as a result of inaccurate, incomplete, or false personal information held by win36 as provided under Section 16(f) of RA 10173. |
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Privacy Request" along with proof of your identity. win36 will acknowledge all requests within five business days and provide a substantive response within 30 days.
win36 may send promotional emails and SMS messages to players who have provided explicit consent to receive marketing communications during registration or in account settings. Marketing communications cover bonus offers, new game announcements, tournament information, VIP programme updates, and other promotional content relevant to win36 players.
You may withdraw consent to receive marketing communications at any time by:
Withdrawing marketing consent does not affect your ability to use the win36 platform. You will continue to receive transactional communications (account notifications, transaction confirmations, security alerts) which are necessary for account operation and are not subject to marketing consent.
The win36 platform is strictly for persons aged 21 years and above, as mandated by PAGCOR for online gaming in the Philippines. win36 does not knowingly collect personal data from individuals under the age of 21.
Age verification is conducted as part of the mandatory KYC process for all win36 players. Where win36 identifies or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be permanently closed, and any deposits made will be returned to the originating payment method subject to verification.
If you are a parent or guardian and believe that your minor child has registered a win36 account, please contact win36 immediately at [email protected]. win36 will investigate and take prompt action in accordance with this Policy and applicable law.
Some of win36's third-party service providers — including game content providers, IT infrastructure providers, and KYC verification services — may process personal data outside of the Philippines. When personal data is transferred internationally, win36 ensures that such transfers comply with the requirements of the Philippines Data Privacy Act and that appropriate safeguards are in place.
Appropriate safeguards for international transfers include contractual clauses that impose data protection obligations on the recipient comparable to those required under the DPA, and restrictions limiting the recipient's use of the data to the specific purpose for which it was transferred.
win36 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing the safeguards described above.
win36 may update this Privacy Policy from time to time to reflect changes in the win36 platform, applicable law, regulatory guidance, or data processing practices. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect how win36 processes your personal data or your rights under this Policy — win36 will notify registered players by email to the address on file and via a prominent notification on the win36 platform prior to the changes taking effect.
Players are encouraged to review this Privacy Policy periodically to stay informed about how win36 is protecting their personal data. Continued use of the win36 platform after the effective date of any revision constitutes acknowledgement of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or win36's processing of your personal data, please contact win36's Data Protection Officer:
win36 Data Protection Officer
Platform: win36.bid
Email: [email protected]
Subject line: "Data Privacy Request – [Your Full Name]"
Response time: Acknowledgement within 5 business days; full response within 30 days
If you are not satisfied with win36's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012. The NPC accepts complaints via its official channels in accordance with its published complaint procedures.
win36 will cooperate fully with any NPC investigation and takes all data privacy complaints from Filipino players seriously. Our goal is to resolve every privacy concern promptly and to your satisfaction before escalation to a regulatory body becomes necessary.
21+ Only. win36 is a real-money online gambling platform restricted to players aged 21 and above under PAGCOR regulations. By registering, you consent to the collection and processing of your personal data as described in this Privacy Policy. Please play responsibly.
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win36 is committed to protecting the personal data of every Filipino player. Register your account today and enjoy live baccarat, JILI slots, sports betting, and GCash payouts — on a platform that takes your privacy as seriously as your gaming experience. 21+ only.
21+ only · PAGCOR-compliant · DPA RA 10173 compliant · For entertainment purposes only